Frequently Asked Questions

Do you have a TROY card?

If there is a "troy" logo in the lower right corner of your existing Credit Card, Debit Card and Prepaid cards, your cards are TROY cards.

How do I get a TROY card?

You can request Credit Card, Debit Card and Prepaid cards from banks or electronic money institutions. You can reach TROY member banks and electronic money institutions from the link.

Where can I use my TROY card?

You can use your TROY card in ATMs and POS devices of all banks in Turkiye

Can I use my TROY card for online shopping?

All websites operating in the country are obliged to accept TROY cards. You can use it on all shopping sites operating in the country.

Is there a fee for TROY card?

TROY cards are offered to card users through Banks or Electronic Money Institutions. Therefore, the initiative on whether there will be a card fee belongs to the Bank or Electronic Money Institutions.

Can I use TROY card abroad?

You can use it where the logos of international card schemes on the back of the TROY card are valid.