Frequently Asked Questions

How can I get a TROY branded card?

As of today, 16 members are ready to issue Troy branded cards. You can get your Troy branded card from our members.

 

For TROY branded debit cards

For TROY branded credit cards

For TROY branded prepaid cards

Do I need to replace my current cards with TROY branded ones?

You can ask your bank to issue you a brand new card with Troy logo or replace your current card with a Troy branded one, depending on your preference. You can contact our members for detailed information.

 

For TROY branded debit cards

For TROY branded credit cards

For TROY branded prepaid cards

Can I use my TROY branded card in e-commerce transactions?

Yes, you can conduct e-commerce transactions with your TROY branded card. With GO – Secure Payment you can enter card number in the payment page of an e-commerce website, and conduct your transaction securely with the SMS sent to your mobile phone after pressing the “buy” button.

Is there a fee for TROY branded cards?

TROY branded cards are issued through our members. As such, it is our members who determine whether to charge fees for TROY branded cards based on their own rules.

Who should I call if I face any problem with my TROY branded card?

You can call and report your problem to our member that issued your card.

What should I do if my card is lost or stolen?

You can call and report your lost/stolen card to our member that issued your card.

I am a merchant. What should I do to have TROY branded cards accepted at my shop?

Our members provide the necessary infrastructure for merchants to have TROY branded cards accepted at their shops. You can contact your POS issuer bank should you have any problem.

I have a e-commerce site and want to get a virtual-POS. Can I get it from TROY?

TROY is a payments system and does not offer virtual POS to merchants. You can contact our members or their business partners that provide virtual POS.

Where is the nearest ATM?

Click here for information about all ATMs in Turkey.

In which countries i can use my TROY card which has Discover logo on the back side?

Here is the link that you can find the countries where the merchant outlets accepting those kind of TROY cards reside.

Here is the link that you can find the countries where the merchant outlets accepting those kind of TROY cards reside.